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Positive, negative, positive communication

I was just speaking to one of the guys at Terem about the positive, negative, positive combo in communications. Or as an old footy coach used to call it, a shit sandwhich. A bit of bad stuff surrounded by two good things.

It is particularly effective when giving feedback, dealing with tough issues or even putting together a document with no difficulty surrounding it.

When delivering a difficult message I try to find something positive to start with. It has to be genuine as it is easy to pick up on someone taking this approach. Then I’ll state the negative thing that has to be said. Then finish off with something positive. Again, something genuinely positive.

You’d be surprised how many genuinely positive statements one can make. And you don’t have to be offering a box of chocolates or free money. You can often re-state positive things you’ve said previously to re-enforce them.

This approach can and should be applied to “normal” documents or discussions. For example, if you’re working through an agreement to do something for someone, place positive things first (e.g. things you will do for them), place the not so positive things for them (what they need to do for you in return) and then finish with something else you will do for them or some benefit that will go to both of you.

Kids and lemonade stands

As my wife and I were driving we passed two girls selling cup cakes on the side of the road. We immediately turned the car around and pulled up out the front. We were the first customers of the day, we bought two cup cakes. The young girls donated the money to charity.

I love this sort of thing, makes me well up inside. Kids showing initiative, learning how the world works by making, buying and selling.

I’m reminded of a time a few years back, sitting on my balcony watching another set of kids selling lemonade. A man in a $250,000+ car pulled up and started offering the kids sales and marketing advice as well as complimenting them. I can only imagine the impression this left upon the young lads.

Participating in a market is a great thing to be undertaking at such a young age. When ever I see it happen, I go out of my way to make sure its a positive experience for kids. 

Google Android surpases iPhone in the U.S.

It seems as though Google Android is starting to gain momentum. With Android only just starting to take shape here one can only assume Australia will follow the U.S. in the near future.

Google’s Android operating system edged out Apple’s iPhone operating system for the No. 2 spot in the U.S. consumer smartphone market in the first quarter, research firm NPD Group reported Monday.

According to NPD, devices running Android accounted for 28 percent of the units sold to U.S. consumers in the first quarter of 2010. BlackBerry devices made by Research In Motion, which use RIM’s homegrown operating system, took the top spot with 36 percent of the U.S. market. Apple’s iPhone, which had been in the No. 2 spot previously, fell to third place with 21 percent of the market.

iPhones in Australia

Here is an estimate I sent to one of my blog readers today detailing the number of iPhones there are in Australia.  It’s a quick and dirty estimate based on publicly available reports. It’s shot straight from the hip with no validation or cross checking. I realise there are flaws but the number feels kinda right. A good starting point is what it is.

From publicly available reports like this one you can workout that there are around 1.4 million iPhones in use in Australia. I’ve based this on there being around 100% mobile penetration in Australia. That is, around 21 million mobiles. From there 21 million x 23% (approx. size of smartphone market) x 28% (iphone share of smartphone market).

This is a rough approximation that is close to the mark when compared to not so public figures.

The 1.4 million is growing quite quickly in Australia. I can’t remember the link for the report off the top of my head.

CleanTech: Proposed Mandatory Energy Efficiency of Commercial Buildings

I’ve just put a new post up on my CleanTech Australia Blog:

Corporate owners of commercial office buildings with a Net Lettable Area over 2000m2 (or parts of those buildings that meet the 2000m2 threshold) will be required to disclose the energy efficiency of those buildings when they are sold or leased under proposed new Commonwealth legislation anticipated to take effect from mid 2010.

Read the rest of the article.

3 Mobile customers finally get iPhone

The Vodafone Hutchison merger means that 3 customers can finally get iPhones.

“It’s very exciting to be introducing it to 3 customers for the first time,” VHA’s chief Nigel Dews said in a statement.

You caan read more about it here.

Does announcing your goals help you succeed?

Interesting article on your goals and making your goals public, finishes with:

… those law students who had publicly announced their plan to read law journals and so forth tended to pick the larger pictures of their legal role models. That is, simply stating a strategy for becoming a good lawyer made them feel like they were real lawyers, and this inflated self-image paradoxically made them less hard working. They had become legends in their own minds, and legends don’t have to get down and dirty.


Scott Middleton
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